Example Site

01536 522633

Online services

If you already have your username and password, please click on the following link to access the online services:



You can now contact the surgery via Engage Consult, a new online system. It can be used for non-urgent issues both administrative (24 hours a day) and medical (08:00 - 09:00), without the need to telephone the surgery. You can gain help and advice from your mobile phone, tablet or computer. Your queries will be reviewed by the most appropriate person and will be answered within one working day.




For the latest Covid-19 advice please visit www.nhs.uk.

If you think you may have Covid-19, please do not go to a GP surgery, pharmacy or hospital.

Use the NHS111 online service to find out what to do next.


To obtain online access to the surgery without having to contact us, please download the NHS App (for patients aged 13 and over).



Obtaining online access for the first time

To use this service patients registered with the practice will have to obtain a username and password. This is a one-off process.

You either need to telephone the surgery or come to the reception desk and request Online Access.

In the interests of patient confidentiality and security our reception staff will check photo ID or ask several security questions prior to giving you your user name and password.

Once you have been issued with your user name and password you can start accessing the online facilities by clicking on the link above. 



Once you are logged on you will be able to book up to 2 appointments, up to 6 weeks in advance with any of our clinicians with available slots.  You can also cancel any appointments that you have with the surgery.

Please note at present online booking is only available for GP appointments with the doctors and NHS Health Checks and Cervical Cytology (Smear) with the nurses. Please ensure you select the appropriate staff and slot type for your requirements.



You can also request prescriptions online. The system will only allow you to request your medication 7 days before it is due.


Access to Medical Record/Test Results

You can request to view your records and results online (only coded entries can be seen at this time). 

Patients are required to complete a separate consent form for Access to Records. You can download it below.


Online Services for children under 16

In light of the new functions of the online service we have had to review confidentiality procedures. We have taken into account a recent publication from the Royal College of General Practitioners and the advice they have given. As a result we have concluded that we can no longer offer online services to patients under 16. We understand that this may be disappointing for some patients and apologise for any inconvenience it causes however we have to take these measures to ensure that confidentiality policies are carefully met.


Download this file (Access to Medical Record Request Form.doc)Access to Medical Record Request Form.doc[Access to Medical Records]99 kB


Opening Hours: 08:00 - 18:30
Phone Number: 01536 526526
Out of Hours: 111


Prospect House
121 Lower Street
NN16 8DN



Any advice published on this website is intended as additional information for registered patients only. It is not intended as a substitute for seeking advice from a GP where necessary and appropriate.