How to See a Doctor
All attendances at the Surgery are by appointment, except in the case of emergency. To make an appointment, telephone on 01536 522633, ask at the reception desk, or register to book selected appointments online (click here if already registered: ONLINE SERVICES).
Our appointment system is designed to accommodate most of our patients’ needs.
We will always ask you what the problem is so we can direct you to the appropriate clinician. You may choose not to disclose your problem but this might affect the appropriateness of booking.
We will do our best to accommodate your request, but we cannot guarantee availability of a particular clinician at a particular time.
Help us to give you the most convenient time by using the booking system appropriately:
If you have been asked to come back and see a doctor, please book it before leaving the building, if possible. Future appointments are limited and must be booked well in advance.
Routine Pre-bookable Appointments
Can usually be booked up to 6 weeks in advance. These appointments will be for follow up appointment, medication reviews and for other planned/routine issues. Routine appointments are available for booking 24 hours in advance. We offer some appointments bookable at 08:00 and also a number will be available for booking at 13:00.
Same Day Appointments
With a Doctor or a Nurse Practitioner. If you need to see a Clinician urgently every effort will be made for you to be offered an appointment that day (face-to-face or via telephone), however you may be directed to other services, if required.
If you have an urgent medical problem and all available appointments have been booked, the receptionist will ask you to attend as a "Medical Emergency." You will be advised of the time to come to the surgery.
For routine or urgent consultations, please ring early in the day, our telephone lines are busy but if you get a ringing tone please hold on - we will answer your call as soon as we possibly can.
If our booking system is inappropriate for you for a particular reason, please share this with our reception team - they will always try to accommodate special needs.
Please remember to cancel an unwanted appointment - another patient may need it.
Please do not ask for a home visit if it is at all possible to attend at the Surgery. The facilities for examination and treatment are better and the less time a doctor spends in travelling, the more time is available for patients. Visits should be requested before 10:00 a.m. To help the doctor, the receptionist will ask for brief details of the illness and a contact telephone number. It is ultimately up to the Doctor to decide if a home visit is needed and this will be based on medical need only. A request for a home visit does not guarantee a home visit, the doctor may telephone the patient and make alternative arrangements.